Frequently Asked Questions
Everything you need to know about our ethically sourced fashion and accessories.
What is the typical shipping time for my order?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the United States, while international shipping varies by destination.
How do I return a product if it doesn't fit?
We offer a 30-day return policy for all unworn and unwashed apparel. Simply visit our Returns Portal to generate a prepaid shipping label and receive your refund or exchange.
Where are your textiles and garments produced?
Shamans Market is committed to ethical sourcing. Our fashion items are handcrafted by skilled artisans in Peru, India, and Nepal, ensuring fair wages and sustainable production practices.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How should I care for my handmade garments?
To preserve the natural fibers and dyes, we recommend hand washing in cold water with mild detergent and laying flat to dry. Avoid bleach and direct sunlight during drying.
Do you offer eco-friendly packaging?
Yes, we strive to minimize our environmental footprint by using recycled and biodegradable materials for our shipping envelopes and product packaging whenever possible.